Enterprise telephones for EXE Risk Insurance
Newly independent from a larger corporate group, EXE Risk needed a phone system that could keep up - professional call handling, full call recording, and flexibility for a team working across office and home.
- Client: EXE Risk Insurance
- Location: Exeter
- Industry: Insurance
- Services: Cloud telephony & communications
Going independent meant leaving the corporate phone system behind
After breaking away from a larger corporate organisation, EXE Risk Insurance needed a business telephone system that could stand on its own. As an independent brokerage in a regulated industry, that meant enterprise-level functionality – professional call handling, call recording for compliance purposes, and the flexibility to support staff working from the office or remotely.
Traditional on-premise PBX systems weren’t the answer. The business needed something cloud-based, cost-effective, and built to grow with them.
What Did We Do?
A fully hosted 3CX Enterprise platform
1-Zero-1 designed and deployed a hosted 3CX Enterprise solution – delivering the functionality of a large corporate phone system without the infrastructure cost or complexity.
Hosted 3CX Enterprise
Fully managed cloud-hosted platform with business-grade reliability, flexible user licensing, automatic updates, and the ability to add users or offices without capital investment.
AI call recording & transcription
Automatic recording of all calls with AI-powered transcription, secure storage, and rapid search and retrieval – supporting compliance, quality assurance, and staff training.
Flexible working
Staff can make and receive calls from desk phones, desktop apps, mobile apps, or a browser – one business number, consistent experience, wherever they’re working from.
Modern call management
Intelligent call routing, ring groups, call queues, voicemail to email, presence, video conferencing, and CRM integration capability – the full enterprise feature set, hosted in the cloud.
What Was the Result?
Enterprise communications, independent business agility
EXE Risk now has a communications platform that punches well above its size, with the functionality of a much larger organisation and the flexibility of an independent brokerage. Staff work seamlessly across office and home, and management has full visibility for compliance and quality assurance.
- Enterprise-grade hosted telephony in place from day one
- AI call recording and transcription supporting compliance and training
- Staff connected across office, home, and mobile - single business identity
- Professional call handling with intelligent routing and call queues
- Reduced telephony costs versus traditional PBX
- Scalable platform - new users and offices added without capital spend
Speak To Our Team
If you’re dealing with ongoing IT issues, concerned about security, or simply want a clearer picture of how your IT is set up, we’re happy to help. Get in touch to arrange a conversation with our team and see whether 1-Zero-1 is the right fit for your business.